Help & FAQs

Things people often ask.

Everything you need to know about PrimeFish — from how we raise our fish to how delivery works.

PrimeFish Recipe Kit includes expertly cleaned and portioned PrimeFish, along with a chef-crafted masala mix for your chosen dish. No fish cleaning or masala preparation is required.

Most PrimeFish Recipe Kits can go from pack to plate in around 10 minutes. Each kit includes a chef-crafted masala mix and simple cooking instructions, which you can download and print. Just follow the steps to cook your favourite fish dish.

PrimeFish is carefully harvested, processed under controlled cold-chain conditions, vacuum-packed, and kept chilled until delivery. Store the fish in your refrigerator at 4–5°C. Never freeze it, as this will affect its fresh taste.

PrimeFish is naturally rich in protein, providing approximately 70 g in a 250–300 g portion. It is low in calories and a good source of vitamin B12 and omega-3 fatty acids.

Every PrimeFish is raised on a rainwater-fed farm and harvested using the Japanese Ikejime method. It is processed at 4°C, vacuum-packed, and kept chilled throughout its journey to your doorstep. Each pack has a QR code printed on it. Scan the code with your mobile phone to view the harvest date and best-before date.

Scan the QR code on the PrimeFish pack with your mobile phone to view the harvest date and best-before date for optimal freshness and taste. Enjoy complete traceability, assured quality, and the authentic taste of fresh fish.

PrimeFish is supplied exclusively from the climate-resilient farms we have established and is never procured from the market. As a result, our stock is currently limited. To ensure that more customers can enjoy PrimeFish, we have capped orders per customer. We are setting up more farms and will remove this limit in due course. We apologise for any inconvenience.

We currently deliver across Kochi (Ernakulam district). Enter your PIN code in the order section to confirm delivery availability. Our delivery agent will deliver your order to your doorstep. To maintain the cold chain, the fish is transported in a refrigerated container. Please ensure that someone is available at home at the agreed time to receive your PrimeFish Recipe Kit.

You can pay online while placing your order using a debit card, credit card, or Google Pay. Alternatively, you can choose Cash on Delivery and pay the delivery agent when you receive your PrimeFish. You may also pay via Google Pay using the link sent to you on WhatsApp after delivery.

Keep refrigerated at 4°C (39°F) or below. Do not freeze or store in the freezer. The vacuum-sealed product stays fresh for up to five days, preserving its natural freshness, flavour, and quality.

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